Privacy Policy

Arotack Services ("we", "our", or "us") operates the QR Wash mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect your information when you use our App.

1. Information We Collect

1.1 Information You Provide

• Account information (name, email address, phone number)
• Payment information (processed securely through Razorpay)
• Transaction history and order details

1.2 Information Collected Automatically

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, wash cycles initiated, timestamps)
• Bluetooth connection data (for communication with washing machines)

1.3 Permissions Required

• Camera: To scan QR codes on washing machines
• Bluetooth: To communicate with washing machines
• Location: Required by Android for Bluetooth scanning (we do not track your location)
• Notifications: To alert you when your wash cycle is complete

2. How We Use Your Information

• Process your wash orders and payments
• Communicate with washing machines via Bluetooth
• Send notifications about your wash cycle status
• Provide customer support
• Improve our services and user experience
• Comply with legal obligations

3. Payment Processing

All payments are processed securely through Razorpay. We do not store your complete credit card or debit card information on our servers. Payment data is handled in accordance with PCI-DSS standards. For more information, please refer to Razorpay's Privacy Policy at https://razorpay.com/privacy/.

4. Data Sharing

We do not sell your personal information. We may share your information with:

• Payment processors (Razorpay) to complete transactions
• Service providers who assist in operating our App
• Law enforcement when required by law

5. Data Security

• Encryption of data in transit
• Secure payment processing
• Regular security assessments

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data by contacting us.

7. Your Rights

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications

8. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Arotack Services
Email: support@arotackservices.com

11. Consent

By using our App, you consent to our Privacy Policy and agree to its terms.